Quality Control Department Introduction

Hello Everyone! I’m Alice. 

I am a mother of two boys, and proudly i am also the Quality Control Department manager of 8Season! I love both of my kids and my everyday work. I am so happy to share my children's photo and my work here with all of dear you, my friends.

Our Quality Control department is a strong team, currently with 19 members and we believe we are the Key department of 8Season. My staff are Young, Energetic people, who are conscientious and love their work.

Our entire staff and I are really excited about what we do here, and take great pride in it.
Our aim is to “Offer the best possible value for each dollar you spend here”.

Our Beliefs
As with all the 8Season Company, we believe that Quality Control is the most important part of our business. We strive to provide superior quality products to our customers and having tight controls in our Quality Control department is our way of ensuring that. It is rewarding to note that our products have earned a reputation for being the best quality available.

Our Task
We inspect all the products for quality as they exit the factory and divide them into three grades.

1. The First Grade are our Qualified Products, which are the beautiful items our customers receive.
2. The Second Grade products are those with a slight flaw, perhaps in their appearance, which does not affect the use of the products. For example, please have a look at the “FLAW CLEARANCE” area on the website. Yes, these products have minor flaws, but we believe they are great value as their price is unbeatable.
3. The Third Grade products are those we consider inferior, where the flaw affects their use, or are simply not fit for sale. These are immediately discarded.

What to do if you receive a problem product?
If you happen to receive a product which you believe has a Quality Control Issue, please do let us know immediately. As you can understand, with thousands of items going through our systems, occasionally one slips through. Whilst we work very hard not to allow this to happen, If it's happened, please let us know. It is our foremost desire that only top quality products are sold under our “First Grade” banner.

If you receive something you believe is of inferior quality we will do all in our power to rectify the problem. We ask that you please take the time to take a photo or scan of the item in question, or the item and it’s packaging in the case of a mis-marked item. This is invaluable in assisting us improve our work.

Along with our apology for any inconvenience caused, we will also replace any items that do slip through our stringent quality control.

For any Quality Control Problem Please feel free to contact our Customer Service Department at: supplies@8season.com, or if you prefer, you may contact me directly at my personal email address: qc@8season.com

We would like to take this opportunity to thank everyone who enjoys our products!
It is for YOU that we continue to strive to produce the best quality products possible!

Yours Sincerely,
Alice & the 8Season Quality Control Department.