Dear customers,
We have moved our site from 8season-supplies.com to 8seasons.com.
8seasons can offer you:
* More than 3,000 new products;
* More discount and promotion sales;
* More qualified items and professional services.
Welcome place your order at our new site 8seasons.
8seasons Team
FAQ
Shipping & Tax
Payment
Security & Privacy
Service Policy
Product & Logo & Customization
Website Function
Others
Shipping & Tax
Q: Which kind of shipping method you provide? [Return to Top] A:Currently we are offering 3 kinds of shipping options on our website.
These 3 shipping methods are all provided by China Post, the counterpart of which is the post office company in your country.
A: The DHL shipping method is available on our website, But TNT and other shipping methods are not available on our website. We are striving to provide as many as shipping options we can for our customers. And we are still negotiating with their offices in China for good discount.
A: On our wesite, we calculate the shipping/handling fee based on the total weight of your order. Since each day, we will ship about several hundreds of parcels to worldwide, we have signed a contract with China Post and get a big discount from them. To be a super great seller, we are willing to share this discount with you. We understand the less you pay for shipping, the more you will buy from our website. Therefore we always try our best to cut down the shipping fee. For Registered Airmail, we have got 70% discount from China Post! For EMS,our discount is 65%. You will find that the shipping fee you pay on our website is significantly lower than you pay on other websites. For detail shipping charge rate, please click here for our shipping & return policy A: Our website system will help you to calculate shipping fee automatically during your checkout procedure! The calculation is based on the total weight of those products in your shopping cart. You need not to calculate yourself. When you are buying on our website, there is also a shipping estimator in your shopping cart. You can use it to see how much the shipping charge is currently.
A: Since each day, we will ship about several hundreds of parcels to worldwide, we have signed a contract with China Post agent a big discount from them. To be a super great seller, we are willing to share this discount with you. We understand the less you pay for shipping, the more you will buy from our website. Therefore we always try our best to cut down the shipping fee. A: For EMS &DHL, the parcels to worldwide can be tracked online. We will send tracking number to you via email after your parcel is shipped out.
For detail information of our shipping method, please click here for our shipping & return policy
Q: How soon Can I receive my goods? [Return to Top] A: After we receive your payment, we will process your order within 2 business days. (but if it happens to be public holidays,delays may be experienced.) When your parcel is shipped out, we will send an email of the delivery status to you.
A: If your parcel shows damage on receipt, attempt to open it in the presence of the postman or at least bring it to his/her attention when signing for the item. And please feel free to contact us, if possible, please try to send the pictures of the damaged package or item, we will provide the best service to you.
A: We are experienced seller. We will mark your parcel as gift or sample on custom declaration form, and we will also state the value of your parcels as low as we can. We ship out several hundreds of parcels each day, almost all of our customers do not need to pay tax for custom clearance. But since the situation is not the same in different countries, we do not guarantee that you will not be charged tax. If you expect us to handle your parcels specially, please contact us after you checkout successfully!
Q: Do I need to pay VAT(Value Added Tax)? [Return to Top] A: No, since your order will be delivered outside of the European Union, VAT will not be included into your cost. It is very favorable for you.
Q: How about insurance? Do I need to pay insurance separately? [Return to Top] A: Our target is to providing 100% best service to you. As to insurance, you need not to pay it seperatly. But your parcel will be insured when shipped out. We will cover this cost for you! If your parcel was lost during delivery, just feel free to contact us! A: Currently we accept 4 types of payment methods:
Q: Can I pay through my credit card on your website? Is it safe? [Return to Top] A: We accept VISA, Mastercard, Amex, Discover through our PayPal online payment processing gateway. Credit card holder without PayPal account can also pay through PayPal on our website by just entering a credit card number. You don't even need a PayPal account. Each transaction takes place in a secure environment (SSL), your card details will not be disclosed to us, it is submitted to PayPal. We are only informed of the confirmation that your transaction has been approved. PayPal are highly secure and has a permanent fraud and protection team.
Q: Does your website collect my PayPal password? [Return to Top] A: Our website does not collect your PayPal password. When you are paying through PayPal, you are on paypal website, which starts as https://www.paypal.com/...., the information you submitted is sent to PayPal, instead of us. You can feel confident to pay us via PayPal. It is very safe for you.
Q: Do you accept Money Order? [Return to Top] A: Sorry, we do not accept money order! The reason is that our bank does not accept Money Order. We suggest you to pay us via other payment methods.
Q: What can i do if i failed to pay by PayPal several times? [Return to Top] After confirming my order and been brought to PayPal website. When I checkout, it is not successful and redirects me to your website again. Instructions for Payment by Paypal Manually
Firstly, log into your paypal account at www.paypal.com. Click the button
Secondly, you now come to the "send money" page. Please put supplies@8season.com in the To (email) box and fill out your total amount. Choose the "Goods" option in "Send money for" frame. And then hit "Continue" to the next page.
Finally, after checking successfully, please advise us with an email titled your subject information as soon as possible (My email address: supplies@8season.com). Therefore we can arrange to send out your parcel promptly as our Finance Officer check the bill. If you still meet some problems, please feel free to contact us at supplies@8season.com. We are happy to assist.
Q: Can I pay with credit card without paypal account? [Return to Top]
Security & Privacy
Q: How do you use my personal information registered on your website? Will they be disclosed? [Return to Top] Our site uses an order form allowing you to request information, products and services. Contact information (email address, telephone number, address, etc.) is also used to get in touch with you when necessary. Your information on our website will not be disclosed to any third-party. For more information, please refer to our Privacy Policy
A: We accept VISA, Mastercard, Amex, Discover through our PayPal online payment processing gateway. Credit card holder without PayPal account can also pay through PayPal on our website by just entering a credit card number. You don't even need a PayPal account. Each transaction takes place in a secure environment (SSL), your card details will not be disclosed to us, it is submitted to PayPal. We are only informed of the confirmation that your transaction has been approved. PayPal are highly secure and has a permanent fraud and protection team.
A: First, it is very safe to do business with us, we are a trading company with the history of above 7 years. We also have our own factory here in China. We are honest and try to provide service to our buyers as better as we can.
Q: Does it safe to pay by PayPal Manually? [Return to Top] A: Yes, I am proud to say that our PayPal Manually method is securely and safely. The entire payment procedure is been completed on PayPal website, please be confident to make payment through PayPal Manually method. Why this payment method is been named PayPal Manually? 1. Your order will be generated on our back-end system as well as you confirm your order information instead of submitted by PayPal. 4. Welcome to the PayPal Security Center 5. We also have a store on ebay, from the feedback profile, you can find how honesty we are! From the feedback file, you can find that how happy our end-consumers are with our products and service!
Here are feedbacks they left. You can feel confident to wholesale from us and retail in your local market!
So you can feel free to place order on our website.
Q: What is your service policy? [Return to Top] A: We deeply understand that great service is the key to our success, so we also put service on the 1st priority!
Q: If I am not satisfied with the goods when I receive them, what should I do? [Return to Top] A: Just contact us after you receive the parcel.
Q: What should I do if I have a problem with the items or parcels I received? [Return to Top] A: Normally, each product we sold has passed through strictly quality inspection and formal packing. We do great efforts to ensure the items our customers received are 100% satisfied.
Second, please take a picture of the problem item's packing bag which side has printed an item label. The information you offered will help us to check what caused the problem. Help us to improve and better serve you in your next purchasing.
Q: Do I need to change the US$ to my cuntry's currency by myself? [Return to Top]
Q: How to quick calculate my total shipping fee? [Return to Top]
Q: What's the meaning of "Items Matched"? And how it works? [Return to Top]
Q: How to track the item status on your website? [Return to Top]
Q: How to use the
Others A: As a registered member you can conveniently make online orders, or receive the latest merchandise information that favorable for you from this website. And you can avoid the hassle of repeatedly keying in the same information for your future online purchase from this website. We strongly recommend you to register as our member. A: RCD Coupon, take the place of RCD from now on, is a special discount for repeat customers. Thanks for your long-term business with us.
Each time, whether your order is from our own website or our ebay store, when your parcel is shipped, a piece of booklet will be packed in. And an RCD coupon code will be printed on the RCD Coupon section. How it works? When you place an order on our website again, a special discount will be offered. Just simply enter your own RCD coupon code during the checkout process, then a special discount will be deducted from your total item price automatically. RCD Coupon will be only applied to repeat orders on our own website, not including the ebay orders even though you have received the booklet with RCD coupon code. Please feel free to contact us with supplies@8season.com if you have any question. Q: What's the meaning of Item Label on each package I received? [Return to Top] A: To further improve our Quality Control, an Item Label has been pasted on each item package since May, 2009. The Item Label is generally given in one letter and 7 Arabic numbers, eg. B0132517（This is the item label for Antique Gold Charms Bail Beads）. The letter and the fore 5 numbers, which is "B01325", refers to Part No. for this item and the last two numbers "17" stands for the Number of our QC (Quality Control) inspector who examines this product quality.
Item label Use Guide
Q: What's the minimum order amount on your website? [Return to Top] A: The minimum order amount on our website is US$50, which dose not includes shipping costs.
Q: How should I do if I can't Login? [Return to Top] A: If dear customers who unable to login successfully, commonly, there are two reasons:
Q: How should I do if website work slow? [Return to Top] A: If dear customer who visit our website and find it work slow, here we recommend two ways to help you to solve this problem: |
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Quick Browse View"? 
DHL Express-It is as fast and secure as EMS, your parcel will take 5-7 days by DHL express to reach you 
EMS (Express Mail Service)-This is a fast and safe shipping method. It will take about 3-7 days for your EMS parcel to arrive. 
in your account page.
Checkout with PayPal"payment. 
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for example, when you open the page of this item, you will find that "Ball Chain Connector Clasps"
is its "Item Matched". Because without the connect clasp, the Ball Chain is just a semi-finished product.
